This template is free to download and use.

If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. Fill in the total refund amount(s) and the return reasons. For example, you might assert who pays for return shipping or that you’re willing to accept returns for a specific period of time after a sale. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … If you have any policies that aren't being used in active listings, or haven't been used recently, we'll remove them. Click the "Edit" button. EBay has clearly posted here in the past, if you have any return policy, they expect you to take the item back, even if its clearly a fraudulent SNAD return.

A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. 2. Yes. eBay is driving me crazy saying my my return policy doesn't agree with them, but I can't find where to change it. In the Add other details section of the listing form, select Returns Accepted or No returns accepted from the Return policy drop-down menu.

Tap the pen symbol beside Delivery to see your existing shipping policies, Tap the pen symbol beside Preferences to see your existing payment or return policies, If you want to change the selected policy for this listing, tap on the policy you want then tap. What happens if I want to opt out of business policies? I do have a basic store so I think I should have access to all the options somewhere but I can not find them. You can also opt back in to business policies at any time; the policies you already created will still be there, ready for you to use again. Under Approve a return, you can choose to automatically approve a return if the total refund cost is less than a certain amount. Check the box beside the listings you want to edit. Something went wrong. Although opt-in to Business Policies is global, each marketplace requires its own set of business policies. In this case, only listings that can be updated with the new information will be changed, and listings that can't be edited will remain unchanged. When you create the listing, next to the dropdown box where you select the shipping policy, select Edit shipping cost for this listing only. Help a buyer with an item they didn’t receive, Best practices for avoiding and handling issues with buyers. Before I did all this, I went to one of my listings and selected "Sell similar" and sure enough it defaulted to 14-days for returns.

Tip Clearly state if returns, exchanges, and refunds are accepted by a company. You can choose to offer one of the following return policies: Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. If you have lots of different templates you may have to do this for each one. You can also create your own policy templates by following these steps: You can edit, copy, reassign, or delete your policies whenever you choose. Step 1: Go to ‘My eBay’, click on ‘Account’ and then ‘Business policies’.

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You can change: When you’re done, click “Submit all” at the bottom of the page. These remain hidden until you opt in, when they become available for you to manage. From the Edit drop-down menu at the top of the page, choose “Return policy.” A pop-up window will appear. 3,878 Views Message 12 of 13 1 Helpful Reply.

Click "My eBay" at the top of any eBay page. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}.

4 min article; See 2 more articles; Appeal eBay’s decision about a return or missing item for sellers. Select Clean up policies on the Manage business policies page - opens in new window or tab. Yes.

You can also create your own policy templates by following these steps: From the Create policy dropdown, select a policy type.

You should review your business policies and update them where necessary.

{"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description. Nothing in my template says Your Current Listing Preferences.